Lifetime care
Lively Co. is committed to maintaining the luster of jewelry, so you can enjoy its beautiful and exquisite craftsmanship for a long time. All jewelry purchased from the official website is entitled to follwing professional care.
Fine Jewelry (Solid gold or platinum):
- Free twice complimentary maintenance service such as professional repair, adjustment
- Free lifetime cleaning services
- Professional gemstone setting inspection.
Demi-Fine Jewelry (Stainless steel and Gold-Enveloped):
- Two-year warranty for each piece of jewelry (excluding damage due to human factors).
Please initiate a request for after-sales maintenance or services through the following official customer service form, and entrust your jewelry to us
(All adjustments will be evaluated based on technical feasibility and will be determined by professional craftsmen.)
Customer Service Form
Examples of adjustments
Ring size
The ring size can adjusted if technically feasible. The recommended range of modification is within plus or minus 1 to 2 sizes of the original ring. (Some items are not available for this service)
Necklace length
The length of your necklace can be adjusted by up to 4cm. (This service is not available for some items).
Bracelet length
The length of your bracelet can be adjusted by modifying the length of the strap by up to 2cm. (This service is not available for some items).
Ultrasonic cleaning
Lively is happy to clean your bracelet with ultrasonic cleaning, but scratches from wearing are normal. Ultrasonic cleaning will not restore the mirror finish of the jewelry.
Professional polishing
If your jewelry has deep scratches, Lively will be happy to provide professional polishing services. Some styles can be re-polished and re-plated to give them a new look. However, the polishing process will reduce the thickness of the metal slightly and Lively recommends that jewelry pieces not be polished more than twice in total.